Frequently Asked Questions - FAQ | SSS Online

Returns and Exchange

How can I exchange my product to a different size?

How do I return an item?

What is the return/exchange policy?

Refunds

If I’m not satisfied with the product, can I get my money back?

How long does it take to get my eWallet Credit?

Cancelling Orders/Items

Why can’t I cancel my order?

How can I cancel an item or the entire order?

Some items from my order got cancelled, how do I get my refund?

Shopping at Sun & Sand Sports

I am having issues placing an order, what do I do?

How do I track my order?

Why do I have multiple invoices for the same order that I have placed at SSS?

Account & Website Queries

Why is logging in with an actual account better than a guest account?

How do I create a SSS account?

How can I view the website in Arabic?

Delivery

Can you divide and ship my order in multiple shipments?

Who are the carrier partners of SSS?

What do I have to present upon receiving my shipment?

Shipping and Charges

What is your shipping policy?

What if I received a damaged item?

What if I don’t want the order anymore?

Payment Methods

Can I pay using Card On Delivery?

What payment methods do you accept?

Are my bank details trusted for online payments at SSS?

SSS Products

Does SSS guarantee the authenticity of products?

How can I search for a product at SSS?

Unavailable Items

Something is missing from my order, what do I do?

What if I receive a different item than the one I ordered?

Technical

I am not receiving SSS emails, how can I sort this out?

How do I change currency?

I’m having trouble signing into my account; do I have to create a new one?

Payment Queries

What should I do if my payment is on hold?

My credit card details have been rejected, what do I do?

eWallet Credit

What is eWallet Credit? How does it work?

How long will my SSS eWallet credit last for?

Where can I see my current SSS eWallet credit?

ID Information

Why do we ask for your ID?

Warranty

FAQ - 15 Warranty